Agenda item

LOCAL SERVICES ISSUES

To receive a verbal update from the Area Managers from Technical Services and Neighbourhood Services in attendance about any key recent, ongoing and/or future planned Local Services work for the attention of members of the Local Area Council, who will also then have the opportunity to raise issues with the Area Managers.

 

The Area Managers have principal responsibility for highway services and environmental services, such as refuse collection, street cleansing and grounds maintenance, within the geographic boundaries of the Local Area Council.

 

Minutes:

Members received the following updates and explanation of the impact of Covid-19 on front line services from Tony Gribbin, Neighbourhood Services Area Manager:  

 

Grounds Maintenance  

 

  • Staff in all sections had continued to deliver high profile services despite the continued challenges of COVID and revised working practices had been necessary. 
  • Covid continued to be challenging and processes and procedures continued to be reviewed to deliver services as before lockdown.  
  • Assisted bulky waste collections was currently being reviewed with a view to reinstating the service.  

 

Bereavement services (SE)  

 

  • Cremation service numbers per day had declined to near normal numbers.  
  • Burial service numbers hadn’t fluctuated too much from previous years.  
  •  

  Grass Cutting 

 

  • Grass cutting remained on target to achieve the required number of cuts in all areas but was weather dependent.  
  • There had been some challenging periods this year due to near perfect growing conditions, with a spell of very warm then wet conditions. Teams had recovered well and standards on target. 
  • Teams were currently on cut 10 in Bedlington, cut 15 in Seaton Valley and cut 11 in Cramlington.  
  •  

  Street Sweeping  

 

  • Usual areas were being worked on but leaf hotspots would be started in a couple of months.  
  • Any issues should be brought to the team’s attention.  

 

  Winter Works  

 

  • Winter works schedules were being collated and a number of walkabouts had been taken to help this process.    
  • Routine annual maintenance commitments would continue but early requests from members were welcomed on areas members considered required attention over the winter. 

 

Weed Trial  

 

  • The glyphosate alternative weed trial was coming to an end shortly, it was planned to apply one more treatment of the alternatives and record the results.  A report on the results of the trial would be produced around November and shared with members.  
  • It had been particularly challenging this season and the second treatments across areas had commenced. 

 

Waste Services 

 

  • Other than a few minor vehicle breakdowns, staffing shortages and covid restrictions, Residual, Recycling and Garden waste collection services were all operating well.   
  • The collection rounds and resources in the south east were being reviewed due to the current housing developments.  Teams would continue to review existing collection rounds in order to cope with ongoing housing growth as well as continued growth in take up of the garden waste service.  
  • Bottle recycling facilities continued to be well used and additional collections were being targeted in those areas showing high usage.  
  • Demand for bulky waste collections remained high, extra slots had been created.  
  • Domestic waste tonnages remained higher than pre-lockdown, operational adjustments had been made to cope with the demand, but the situation remained a significant challenge for the service.  

 

Members asked a number of questions including: 

 

  • Was there a facility for removing leaves from grassed areas in front of houses, particularly social housing ? 
  • Could the bottle banks at Seaton Sluice car park be re-sited elsewhere to relieve pressure as the car park was one of the smallest and busiest in the village ? 
  • Missed edging in 4 estates in Cramlington, when would they be scheduled to be cut again? 
  • Thanks were conveyed to officers for cutting hedges in Netherton and footpaths in Hazelmere, Bedlington.  There was further overhanging hedges and it was queried whether this was school’s responsibility, who was responsible for the upkeep of land at the back of Lanchester Green and the roundabout at Broadoaks; spraying of weeds; the excavation of family graves and distress to families. 
  • Was the area of verge next to the Keel Row, part of the pilot area? 

 

Mr Gribbin responded as follows: 

 

  • There was no mechanical means for the removal of leaves, but if leaves had fallen whilst grass cutting was being undertaken, the leaves would be macerated at the same time. 
  • The locations for bottle banks were quite difficult, but the request would be taken back to the depot in that area. 
  • Edging was carried out every 3 –4 years, this would be investigated and reported back. 
  • Staff were prioritised to undertake weed spraying, work had been started, but was not yet complete due to staff not being available through Covid and sickness. 
  • If  a grave was being dug at the end of a row, excavated soil would be put on grassed areas, if the grave was in the middle, matting would be put down with a barrier and the area cleaned. The logistics of excavating and moving soil depended on whether it was a double or triple grave and the team was respectful and realised how upsetting this could be to families. 
  • The verge next to the Keel Row had wild flowers and was not sure whether it was part of the pilot area or left to grow naturally.  Mr Gribbin would report back on this. 

 

Mick Carle, Highway Services Area Manager gave a brief update on the following: 

 

All Highways Inspectors and maintenance crews continued to work tirelessly inspecting, fixing potholes, making repairs and making safe category one defects across the south east. 

The gully emptier was fully deployed dealing with reported issues and cyclic maintenance. 

 

Larger tarmac patching had been carried out in the following locations: 

 

  • Dorchester Court, New Hartley 
  • Mill Lane, Seghill (Junction of A189) 
  • Front Street, Cramlington 
  • Grenville Court, Cramlington 

 

Planned works had been identified and programmed for footway and cycleway patching to be carried out September/October and would continue to maintain carriageway patching following that. 

 

Drainage improvements: 

 

  • Burnside, Bedlington 
  • Nether Riggs, Bedlington 
  • Manor Walks cycleway, Cramlington 
  • A192 Earsdon to Holywell 
  •  

Highway Inspectors had identified problem areas and those would be programmed/completed in the coming weeks pending meetings with traffic management. 

 

Winter maintenance: 

 

  • Preparation was being carried out for the 21/22 winter season 
  • Rock salt was being delivered across the county after a large delivery into the Port of Blyth.  Working hard with ICL to ensure there was a consistent level of deliveries to reach 36,000 tonnes for the start of the season on 1 November 2021. 
  • The installation and route verifying for the roll out of Exactrak Automated Gritting was being finalised, this would give a consistent approach to treatment of the gritting network, increased resilience in drivers and routes and the ability to seamlessly move resources where required to any issues.  It would also give a high level of activity reporting which would defend any litigation. 
  • Delivery of 9 new state of the art Mercedes Econ gritters in the next few months as part of ongoing fleet replacement programme. 

Members asked a number of questions including: 

  • Cycle and footpaths in Northburn and complaints about markings 
  • 30 mph on Choppington Road has not happened; the road between Broadoaks roundabout and Netherton, people exiting estate have a problem, was there any  update on the school crossing at Netherton Lane and also lack of direction signage to St Bede’s School 
  • A surety issue with a Bellway regarding a pelican crossing at the back of Manor Walks which required sign off by Bernicia. 

Mr Carle responded as follows: 

  • A number of complaints had been received about the marking on cycle paths, this was being looked into, there were some areas which required to be refreshed and delineated. 
  • The issue regarding lack of signage had been passed to colleagues and this would be chased up personally and the Head Teacher St Bede’s would be contacted.  The other 3 issues would be passed on to the relevant departments. 
  • The developer who was responsible for that area would be contacted. 

(Councillors B Flux and P Scott left the meeting at 4.57 pm). 

RESOLVED that the information be noted and issues set out in the bullet points above be followed up.