To inform members of the Committee of:
- The activities of the complaints service where this relates to
adult social care, including work on behalf of the North East and
North Cumbria Integrated Care System (ICS);
- How customer experiences are sought and to provide an overview of
what people have said about our services;
- How complaints are handled and statistical information from
2022/23;
- Matters of general note arising out of those complaints including
some examples where action has been or is to be taken to improve
services;
- Decisions made by the Local Government and Social Care Ombudsman
and the Health Service Ombudsman in respect of complaints they
received about children’s and adult services; and
- Other feedback from people who use our services.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 12 Dec 2023 by Health and Wellbeing OSC
Lead member: Cabinet Member for Caring for Adults
Lead director: Executive Director for Adults, Ageing & Wellbeing
Contact: James Hillery Email: James.Hillery@northumberland.gov.uk, Amanda Taylor Email: amanda.taylor03@northumberland.gov.uk.